Frequently asked questions
How does the Letterbox Facial Subscription work?
How long will it take to get my order?
All orders are packaged and posted within 24 hours of your order being placed .
Why letterbox size?
Can I return my product?
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
What payment options do you accept?
Still have a question?
You can get in touch with us through our "contact" page! We will be happy to assist you.
How often and when- are the live online facials ?
Once you subscribe to Letterbox Facials, you will receive your facial throught the post each month. The dates and times for each month's live, online facial will be listed in our members only Letterbox Facials Collective area, (they will however always be in the evening)
What if I subscribe too close to or after the date of the live, online facial?
Should you subscribe after the date of the online facial, you will still receive your Letterbox Facial as normal, but you will simply follow the step by step guide and carry out the facial yourself for that month.
What's the difference in the subscription facial and the individual facial?
The subscription Letterbox Facial is unique in that I create you a different facial each month, so you'll never receive the same facial in a 12 month period . It caters to all skin types and allows me as a facialist to address all skin concerns and changes based on time of year, seasons etc. You'll also have access to the Letterbox Facial Collective where we carry out these facials interactivley, online as a group, and you can ask any questions and get expert tips and advice, just as you would if you were coming to me for an in salon facial.